Support & Contact — FoodValve

Contact channels

General Support

support@foodvalve.com
Orders, accounts, payments, app issues.
Response within 48 hours.

Privacy & Data

privacy@foodvalve.com
Data requests and account deletion.

Grievances

grievance@foodvalve.com
Escalations per our Grievance Redressal process.

For Companies

Bring FoodValve to your campus.
sales@foodvalve.com
Tell us your sites, headcount and counters — we'll arrange a demo.

For Food Vendors

Join a FoodValve food court.
vendors@foodvalve.com
Keep your FSSAI & GST details handy for onboarding.

Phone & Office

[+91 XXXXX XXXXX]
Mon–Fri, 10:00–18:00 IST
Value Workers, [Registered Office Address]

Get help inside the app

FoodValve (employees & guests): Profile → Support for FAQs and tickets, or Order → Help for a specific order.
FoodValve Vendor: Profile → Help & Support for payout, menu and account help.
FoodValve Ops: Support section for site-operations assistance.

Common questions

My payment was deducted but no order appears.

Failed payments auto-refund to the source within 5–7 business days — see the Refund & Cancellation Policy. If it doesn't arrive, email support with your payment reference.

How do I cancel an order?

From the order screen, while the vendor hasn't started preparing. Details in the Refund & Cancellation Policy.

How do I delete my account?

In-app via Profile → Delete Account, or without the app via the Account Deletion page.

My subsidy isn't applying.

Subsidy rules (amounts, daily/monthly caps) are set by your employer. Check your remaining balance in the app; if something looks wrong, raise a ticket and we'll investigate with your company's programme admin.

Response commitment: we acknowledge every request within 48 hours and resolve most issues within 7 business days. Unresolved issues can be escalated to our Grievance Officer.